ZUE Color, LLC, Inc. Shipping, Consumables, Ink Policy

 

Shipping: Shipping methods in the continental U.S.A. will be via UPS, FedEx Ground or truck (excluding P.O. boxes which will be shipped via USPS). Oversized items are shipped via truck.  Any special instructions regarding delivery, limited access or non-commercial/ limited delivery addresses are subject to additional charges set from the carrier.  

 

Shipping Information: ZUE Color, LLC, Inc. ships all packages ground unless otherwise requested. Generally, orders are shipped within 24 hours from order receipt.  Ground orders are not guaranteed to deliver on any specific date or time.  Responsibility for safe delivery is assumed by the carrier upon acceptance of the shipment. Occasionally, a customer may receive goods that have been damaged in delivery.  Since title of merchandise passes to purchaser at the time goods are delivered to the carrier, you must contact the carrier within 15 days to file a damage claim in order to protect your rights.  According to I.C.C Transportation Regulations, claims for damage must be made by you, the consignee. If there is any damage, have the delivering carrier note this on the freight bill. Do not sign the freight bill unless this is noted. If concealed damage is revealed upon unpacking contact the carrier and ask for a claim/inspection form. In all cases, disposition of damaged merchandise is determined by the delivering carrier. Do not destroy packing materials or boxes until the carrier’s agent has examined them.

 

Order Cancellations: Internet sales orders once submitted cannot be cancelled. Unwanted materials are subject to our Returned Goods policy.  Cancellation of merchandise in transit to us or to you will not be honored.

 

Returned Goods: We do not sell merchandise on approval or have a free trial period. We do not take returns of consumables not used for any reason including expiration dates, or because a customer has changed to a different product, retired a printer or piece of equipment, or because equipment is no longer functional. We cannot accept any item for return for any reason without an ZUE Color, LLC, Inc. issued Return Material Authorization number. Merchandise return claims must be made and product received by ZUE Color, LLC, Inc. within ten (10) days of receipt of shipment and must be authorized in writing by ZUE Color, LLC, Inc. Please advise us of your purchase order number, our order number and specific reason for return claim.  We will forward a written Return Material Authorization number with shipping instructions.  All returned merchandise must be received in new, unused, original condition; including original carton, packing, warranty cards, manuals, etc.  Authorized returns must be shipped prepaid.  All stock inventory returns are subject to our receipt and inspection and may be subject to a 25% restocking charge, unless the return is caused by an error on our part or is defective.  ZUE Color, LLC, Inc. cannot be responsible for damage incurred while shipping back to us.  Merchandise marked, cut, printed, etc… cannot be accepted.  Special order merchandise is subject to a 100% restocking charge and generally will not be accepted for credit unless inspection reveals defect in workmanship or material, or if damage occurs during shipment.  Customer must be able to provide return shipping tracking numbers and proof of insurance upon request by ZUE Color, LLC. If the package(s) cannot be tracked, or proof of delivery made, credit will not be provided. Unauthorized returns will not be accepted.  Return Material Authorization is for ZUE Color, LLC, Inc. evaluation only and does not guarantee acceptance for credit.  Credit for returns is placed against the customer account and can be used only on future purchases.  ZUE Color, LLC. does not disperse payment for credits.  Customer is responsible for all shipping and handling fees, including applicable taxes, for all shipments from or returned to ZUE Color, LLC, Inc.

 

Warranties: ZUE Color, LLC, Inc. itself gives no warranty, expressed or implied, including those related to merchantability or fitness to a particular purpose. Customers are responsible to determine the fitness of a particular product, combination of products or product application to meet their needs and purpose. ZUE Color, LLC, Inc. also suggests that customers run appropriate tests/ accelerated tests to determine long-term appropriateness of a particular product, combination of products, or application.

 

Damaged Shipments: All products are inspected prior to shipping. To protect your interest, we recommend you inspect items before delivery acceptance. If damage has occurred it should be noted on the freight bill and a claim filed immediately with the carrier. Damage claims must be made with the carrier within 15 days. ZUE Color, LLC responsibility ceases when the shipment is accepted by the carrier.

 

Pricing: Prices are subject to change without notification.  The act of placing an order with ZUE Color, LLC, Inc. is in itself an acceptance of our sales and shipping policies. “ZUE Color, LLC” reserves the right to deny any order that has been incorrectly priced for whatever reason.

 

 

                                             ZUE Color, LLC INK EXPIRATION POLICY

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All Inks have expiration dates. ZUE Color, LLC advises customers to always check the labeled expiration date of their inks upon shipment arrival and rotate your stock to use the oldest inks first.

Ink expiration dates cannot be guaranteed by ZUE Color, LLC or its vendors. All inks are shipped with 3 or more months until the labeled expiration date are acceptable for shipment.  Ink expiration dates will vary depending on the manufacturer and type.

ZUE Color, LLC does not accept returns of inks and consumables not used for any reason.  This includes expiration dates, because a customer has switched to a different product, the printer is out of service or sold, or because equipment is no longer functional.  Ink returns are only accepted if the ink has been damaged in route or is proven defective by manufacturer. We cannot accept any item for return for any reason without a ZUE Color, LLC, Inc. issued Return Material Authorization number.  All returns are subject to a 25% restocking fee.